Agreement To Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and The Torque Keeps Talking ("we," "us," or "our") governing your use of torquekeepstalking.com and any purchases made through our store.

By visiting our website, creating an account, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein.
 

Eligibility

To use our website and place orders, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction

• Have the legal capacity to enter into a binding contract

• Not be barred from receiving our products or services under applicable law

• Provide accurate, complete, and current information when placing an order
   

By placing an order, you represent and warrant that you meet all of the above eligibility requirements.
 

Products & Orders

Product Information

We make every effort to accurately display our products, including descriptions, specifications, and imagery. However, we do not guarantee that product descriptions or other content on our site are completely accurate, current, or error-free. Tool specifications, sizes, and appearances may vary slightly from what is shown.
 

Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion. An order is confirmed only when you receive an order confirmation email from us. We reserve the right to cancel orders due to:

• Product unavailability or stock errors

• Suspected fraudulent activity

• Pricing errors on our website

• Inability to verify payment or shipping information
   

Order Modifications

Orders may be modified or cancelled within 12 hours of placement. After this window, the order enters fulfillment and cannot be changed. Contact support@torquekeepstalking.com immediately if you need to make a change.
 

Pricing & Payment

Prices

All prices are listed in Australian Dollars (AUD) and are subject to change without notice. Prices do not include applicable taxes or shipping fees unless stated otherwise at checkout.
 

Payment

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay where available. All payments are processed securely through PCI-compliant payment processors. We do not store your full card details on our servers.
 

Taxes

Applicable GST and taxes will be calculated and added at checkout based on your shipping address. You are responsible for any import duties or customs fees where applicable.
 

If a pricing error is discovered after your order is placed, we will contact you before processing. You may choose to accept the corrected price or cancel for a full refund.
 

Shipping & Delivery

Shipping costs and estimated delivery timeframes are calculated at checkout based on your delivery address and chosen shipping method. Delivery timeframes are estimates only and begin from the date of dispatch.

Once an order has been handed to the carrier, The Torque Keeps Talking is not responsible for delays caused by the shipping carrier, weather events, customs clearance, or other circumstances outside our control.

Please refer to our full Shipping Policy for complete details on processing times, tracking, undeliverable packages, and international orders.
 

Returns & Refunds

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase for any reason, contact us at support@torquekeepstalking.com and we will arrange a return or refund.
 

Eligibility

• Items must be returned within 30 days of delivery

• Products should be in original, unused condition and packaging where possible

• Proof of purchase (order number or confirmation email) must be provided
   

Refund Process

Approved refunds are processed within 5–7 business days of receiving the return. Refunds are issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery with a photo. We will send a replacement or issue a full refund at no cost to you.
 

Intellectual Property

All content on torquekeepstalking.com — including text, product descriptions, images, logos, graphics, and site design — is the property of The Torque Keeps Talking and is protected by applicable copyright, trademark, and intellectual property laws.
 

You may not reproduce, distribute, modify, or use any of our content without our prior written permission. The Torque Keeps Talking name, logo, and brand identity are trademarks of The Torque Keeps Talking. Unauthorized use is strictly prohibited.

Prohibited Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of these Terms

• Submit false, misleading, or fraudulent information

• Attempt to gain unauthorized access to any part of the site or our systems

• Use automated tools to access or collect data from our site

• Post or transmit harmful, offensive, or defamatory content

• Interfere with the proper functioning of the website

• Resell our products without prior written authorization

• Impersonate The Torque Keeps Talking or any of our team members
   

Violation of these prohibitions may result in termination of your account and legal action where appropriate.
 

Disclaimer

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, The Torque Keeps Talking disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose

• Warranties that the site will be uninterrupted, error-free, or virus-free

• Warranties regarding the accuracy or completeness of site content
   

Our tools and accessories are intended for use by qualified mechanics and workshop professionals. Always follow manufacturer instructions and safety guidelines when using any tool or product purchased from our store. The Torque Keeps Talking is not liable for injury or damage resulting from improper use of products.
 

Limitation Of Liability

To the maximum extent permitted by applicable law, The Torque Keeps Talking shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our website or products

• Any errors or omissions in site content

• Unauthorized access to or alteration of your data

• Any third-party conduct on or through our site

• Improper use of tools or accessories purchased from our store
   

In no event shall our total liability to you exceed the amount you paid for the order giving rise to the claim.
 

Privacy

Your use of torquekeepstalking.com is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the data practices described in our Privacy Policy.

Please review our full Privacy Policy at torquekeepstalking.com/privacy-policy.
 

Changes To Terms

We reserve the right to update or modify these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised Terms.
 

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. Any disputes shall first be attempted to be resolved through good-faith negotiation before escalating to the appropriate court of jurisdiction in Australia.
 

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: support@torquekeepstalking.com

• Website: torquekeepstalking.com/contact

• Response time: Within 24 hours, Monday – Friday
   

We're real people behind this store. If anything in these terms is unclear, reach out — we're happy to explain anything in plain language.